For Any Queries Contact 9220909358

Frequently Asked Questions

Aatpore Sarees & Suit Pieces

What type of sarees & suit pieces do you offer?

We curate an exclusive range of handloom sarees including Tussar, Matka Silk, Jamdani, Linen, Cotton, Silk and more. Our limited edition suit pieces are curated in Viscose material inspired by muga design and in pure & breathable Cotton fabric . 

Each piece is handpicked to ensure quality, heritage, and uniqueness.

Are your collections handcrafted?

Yes! Our sarees  and suits are handcrafted by skilled artisans on looms, preserving traditional weaving techniques that have been passed down through generations.

Do you have sarees and suit wear suitable for weddings, parties, or casual wear?

Yes! If you like to wear an artistic handloom piece for a wedding, party, festive or casual outing, then you can find the perfect saree for every occasion. 

Do you provide information about the fabric and weave of each piece

Absolutely. Every piece on our website comes with detailed information about its fabric, weave, and origin, helping you make an informed choice.

Ordering & Payment

How can I place an order?

You can place an order directly through our website by selecting your preferred saree/ suit, adding it to the cart, and completing the checkout process.

What payment methods do you accept?

We accept major credit/debit cards, net banking, UPI, and digital wallets.

Can I modify or cancel my order?

Orders can be modified or canceled till the order is shipped. Please contact our support team immediately for assistance (Whatsapp with your order number - 9220909358 and call us for an immediate support)

Is it safe to shop on your website?

Absolutely. Our website uses advanced security protocols and trusted payment gateways, ensuring that your data and purchases are fully protected.

What should I do if my payment fails?

If a transaction doesn’t go through, please verify your payment details or try an alternative method. Our customer support team is always ready to assist. (Whatsapp with your payment details & issue - 9220909358) .  Call us for immediate support. 

Shipping & Delivery

How long will delivery take?

Domestic orders typically arrive within 5–7 business days. International orders may take 10–15 business days.

Can I track my order?

Absolutely! Once your order is shipped, we will provide a tracking number via email or SMS.

Can I change my delivery address after placing the order?

Yes, you can update your delivery address within 12 hours of placing the order. Please contact our customer support immediately to make the change. (Call - 9220909358)

Returns & Exchanges

What is your return policy?

We accept returns within 48 hours of delivery for items that are unused, in original condition, and with tags intact.

In case any of the above parameter is missing, the return will be considered as null and void.

How do I initiate a return or exchange?

Contact our customer support with your order details. We will guide you through the process. (Whatsapp us - 9220909358, your request with your order number)

How long does it take to get a refund?

Refunds are usually processed within 5–7 business days after we receive the returned saree in its original form without any damage and tag intact. The amount will be credited back to your original payment method.

Are returns free, or is there a charge?

Returns are free for defective or wrong items. For other returns, standard shipping charges may apply.

Care Instructions

How should I care for my saree / suit?

Most handloom pieces especially silk, should be dry-cleaned to preserve the fabric & the weave. For cotton and linen sarees, gentle hand wash in cold water is recommended.

P.S. - You need not wash the saree / suit piece each time you wear. Keep it under indirect sunlight for a couple of hours and store it. In case of minor stain or dirt, using a damp cloth and mild soap, immediately clean just the particular area of the fabric.

How should I store my saree/ suit?

Do not hang but Fold your sarees / suits carefully and store them in a dry place (wooden cupboard is best suitable), preferably wrapped in muslin or cotton cloth to prevent damage.

Once every quarter open the folds of the fabric and keep under indirect sunlight for a day.

How do I remove stains from delicate fabric?

To preserve the beauty of the fine fabric, we recommend professional dry cleaning. For minor stains, gently dab with mild, fabric-safe detergent and wash with cold water, avoid any rubbing or wrinkling.

Promotions & Loyalties

Do you have a loyalty EMI program for your buyers?

Yes, our exclusive EMI offer - Aatpore Harvest Progam, allows you to buy sarees / suits via 3 or 6 monthly installments (EMI divided equally among the chosen months ). After the first EMI payment, your product is blocked and after the final EMI payment, your product is dispatched to you.

How can I get notified of new arrivals or sales?

Join our exclusive mailing list and follow our curated social media channels to receive early notifications about new collections, limited-edition weaves, and special promotions.

Mail us at - contact@aatpore.com (subject line - For early notification)

Follow us on Instagram - @aatpore

Facebook - @aatpore

Assistance & Support

How can I contact customer support?

You can reach us via email at contact@aatpore.com, call us at 9220909358

Do you offer gift packaging?

Yes! You can choose gift packaging at checkout for a small additional fee of Rs 30

Shopping cart

0
image/svg+xml

No products in the cart.

Continue Shopping