At Aatpore, we take pride in offering thoughtfully designed sarees and suit salwar sets that celebrate craftsmanship and individuality. Each piece is carefully curated and quality-checked before dispatch. We request our customers to review the following policy carefully to ensure a smooth and transparent shopping experience.

Cancellation Policy

• Orders cannot be cancelled once they have been shipped.

• We recommend confirming all product details, sizes, and descriptions before placing your order, as each piece is crafted in limited quantities.

Return & Exchange Eligibility

• Returns, refunds and exchange are accepted only in the event of a damaged product received by the customer.

• Any request for return or exchange must be raised within 48 hours of receiving the product. Requests made beyond this timeframe will not be considered.

• As Aatpore products are one-of-a-kind and not mass-produced, exchange availability is limited and subject to stock.

Exchange Policy

• Exchanges are permitted only if the delivered product is damaged.

• In such cases, customers may choose to exchange the damaged item for a different product from our current collection, subject to availability.

• Exchange requests will be reviewed and approved after verification of the reported damage.

Product Condition Requirements

• All returned or exchanged items must be sent back in their original condition, unused, unwashed, unaltered, and without any signs of wear or damage.

• Products must be returned with original tags, packaging, and invoices intact.

• Items that do not meet these conditions will not be eligible for return, exchange, or refund.

Quality Check & Customer Responsibility

• Every saree and suit salwar set is carefully inspected and securely packed prior to dispatch.

• Customers are advised to read product descriptions thoroughly and verify sizes before making a purchase, as variations in color and texture may occur due to screen resolution and photography.

Return & Exchange Request Process

• To initiate a return or exchange, customers must:

  • Contact our customer support via email at contact@aatpore.com or call us at 9220909358 with your order details. We will guide you through the process.

  • Share clear photos and/or videos/screenshots highlighting the damage or defect.

• Requests without adequate visual proof may not be approved.

Refund Policy

• Once the returned product is received, inspected, and approved, refunds will be processed within 5–10 working days.

• Refunds will be issued via the original mode of payment used at the time of purchase.

Important Note

Aatpore reserves the right to accept or decline any return, exchange, or refund request based on compliance with this policy. This policy is designed to protect both our customers and the integrity of our handcrafted, limited-edition products.

For any further assistance, please reach out to our customer support team—we are always here to help.